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The Bulletin COVID-19, March 27th


COVID-19 Message from President and CEO Jeff Fiser

There are no disruptions to sailing schedules.

We are Dedicated to the Safety and Health of our Customers and Employees

Here are some of the precautions we are taking in our Island Office Locations 

  • Segregation and rostering of staff to limit time in office by working from home
  • Limiting number of people in office at any one time
  • Calling customers to schedule office visits
  • Having customers prepare release docs to minimize time during visit
  • Encouraging customers to move to online payment platforms to minimize contact with office staff
  • Continual wiping down and sanitization of customer areas
  • Automatic sanitizer dispensers in customer area and in staff area (just inside entry point)
  • Employing social distancing in office
  • Reduced office hours (since curfew and state of emergency declared)
  • Daily updates/briefings
  • Continual communication and info sharing
  • Adding plexiglass barriers to our customer care areas for the safety of our teams and our customers
  • Sanitizing all common areas
  • Limiting number of people in office

The following port offices will close at 3pm at the request of the local government beginning Monday, March 30:

  • Antigua
  • Barbados
  • Guyana
  • Grenada
  • Dominica
  • St. Kitts
  • St. Maarten
  • St. Lucia 
  • Nevis

COVID-19 Safety Tips

Wash your hands

Tropical cares about the health and well-being of its employees and customers, and we recommend the following CDC guidelines at work and with your families.

Standard recommendations to prevent the spread of this infection include:

  • Avoid close contact with people suffering from acute respiratory symptoms such as fever, cough, and difficulty breathing.
  • Perform frequent handwashing, especially after direct contact with sick people or their environment.
  • Always wash with soap and warm water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and warm water are not readily available, use an alcohol-based hand sanitizer which contains at least 60% alcohol. Always wash hands if hands are visibly dirty.  Note that hand sanitizers do not substitute for hand washing. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  Then, wash your hands immediately afterward.
  • Daily, clean and disinfect frequently touched objects such as doorknobs, handrails, computer mouse pads, phones, pencils, staplers, tools, utensils, etc., and commonly used surfaces. Some ways to prevent cross contamination include the following:
  • Place hand sanitizers in the workplace for use of employees.
  • Use paper cups at the coffee machine to prevent different people from touching cups prior to cleaning them.
  • Do not share common pencils, staplers, etc. in office areas.
  • Have food service personnel serve food instead of having every person touch the same utensils.
  • Push elevator buttons with the outside of your hand versus the palm or fingers.
  • Use bleach or other chemical cleaning solutions to sanitize and disinfect.  Be sure to follow instructions and all safety precautions during use.  For example, one cup of bleach in one gallon of water is an effective sanitizing solution, and other chemicals are available to do so, as well.