Our Customer Care Family thanks you for your business, and as always, we are here to serve you!
We have recently launched our eServices portal, which allow you to quickly and easily Track Your Cargo, Upload/Print Documents, View your Cargo on Hand, Create a New or Copy a Previous Booking, and so much more!
Your sales consultant, or customer service representative, can help you register or answer any questions regarding this exciting new service.
P: 561-881-3999 or Toll Free: 800-368-TROP (8767)
Our Customer Care team is available by phone Monday through Friday from 7:30 am – 5:30 pm EST.
Find the Contact Information for Your Local Office:
HOW TO: Login to Tropical eServices
- From the tropical.com Homepage, click the Login button on the top right-hand side of the page, or select the Login option from the eService dropdown from the menu.
HOW TO: Register for Tropical eServices
- From the tropical.com Homepage, click on the Registration button on the top right-hand side of the page.
- Fill out the New User Registration form. Fields in blue are required.
- Click on the Registration Request button.
- A confirmation email will be sent to you.
- Once you have been designated as a Web User by a Tropical employee, you will receive an email with your new User Name and Password.
To request a new Password, click on Forgot Password on the eServices login page or from the eService menu dropdown from the home page of tropical.com.
eServices Quick Reference Guide
This Quick Reference Guide is designed to save you time and provide you with instructions to successfully use our self-service tools. It’s all right here – exactly what you need to know, step-by-step.
- How to Register for a Web User Account
- How to See Your Cargo at a Glance
- How to Use Comprehensive Cargo Tracking
- How to View Cargo on Hand
- How to Create or Copy a Booking
- How to View, Print, Create and Upload Documents
- How to Manage Web User Accounts
- How to Reset Your Password
Download the eService Quick Reference Guide.
Tropical Shipping values its close relationships we have built with our customers throughout our more than 50-year history. Thank you for choosing us as your carrier of choice to The Bahamas and the Caribbean.
For further information, please contact your local sales representative or the U.S. Customer Service Team at 800-638-TROP (8767) or 561-881-3999.
Complete contact listings, including telephone and fax numbers and email address information can be found 24/7/365 on our website on the Bookings and Customer Service page – found in the Contact area of our website www.tropical.com.